Responsible gaming
Play for fun. Stay in control.
Player limits · Timeouts · Self-exclusion · Age protection · Support when you need it
Our approach to responsible gaming
Picks works best as what it's meant to be: a game.
A few picks, follow the action, enjoy the games with friends, done.
If playing ever starts feeling like something you need rather than something you enjoy, we provide tools that can help you step away or set boundaries.
Setting limits is part of staying in control.
How old do I need to be?
You must be at least 18 years old to play Picks, and older where required by applicable state rules.
Some jurisdictions may require players to be 19 or 21.
Where a higher minimum age applies, that's the requirement Picks enforces.
Picks uses identity and age verification as part of the account verification process.
If an account is found to belong to someone who doesn't meet the applicable age requirement, the account may be closed and handled according to Picks' applicable policies.
Your Controls
Picks provides several ways to help you control how you play.
These controls can currently be activated by contacting our team at hello@getpicks.app.
We'll set the requested control on your account and confirm it by email.
Spending Alerts
Set a daily, weekly, or monthly spending threshold.
We'll notify you when your activity reaches the threshold you've chosen.
Spending alerts can help you keep track of your activity before it becomes more than you intended.
Deposit & Entry Limits
Set a maximum amount you can deposit or enter over a:
Day · Week · Month
Once a limit is activated, it stays in place for at least 90 days.
It cannot be removed or increased early, even if you request it.
You can always make an existing boundary stricter.
Timeouts
Need some time away?
You can temporarily freeze deposits and entries for anywhere from 1 to 30 days.
Once activated, the timeout remains in place for the full period you selected and cannot be ended early.
Your account and balance remain yours while the timeout is active.
Self-Exclusion
You can request to exclude yourself from Picks for:
30 days · A longer period · Permanently
During self-exclusion:
- You cannot play.
- Deposits and entries are disabled.
- Marketing communications stop.
Once self-exclusion is activated, it cannot be lifted before the selected period ends.
Can I undo a limit or exclusion early?
No.
A responsible gaming control is only useful if it holds when you need it.
Limits remain locked for at least 90 days.
Timeouts and self-exclusions remain active for the full period selected.
After the applicable period ends, you can contact us to change or renew the control.
You can always request a stricter or longer restriction, but you can't loosen an active restriction early.
Permanent Exclusion
If you want to stop using Picks permanently, you can request permanent self-exclusion.
Permanent means permanent.
The account cannot be reopened, and Picks will take reasonable steps to prevent a new account from being created.
Please withdraw any remaining available balance before requesting permanent exclusion, as access to your account will be restricted afterward.
How do I activate a responsible gaming control?
Email hello@getpicks.app
Tell us which control you'd like to activate and provide the account information needed to identify your Picks account.
No lengthy explanation is required.
Our team will process the request and confirm once the control has been activated.
Self-service versions of these controls are planned for the Picks app. Until then, our team activates them for you.
Protecting Minors
GetPicks is not intended for anyone below the applicable minimum playing age.
If you believe a minor is using Picks — including through an account or identity belonging to an adult — contact us immediately at hello@getpicks.app.
We investigate reports of suspected underage use.
Need to Talk to Someone?
If gaming has stopped being fun for you or someone close to you, free and confidential support is available.
National Problem Gambling Helpline
Call or text: 1-800-GAMBLER
Support is available 24/7.
You can also visit the National Council on Problem Gambling for additional resources and confidential support.
FAQ
Responsible Gaming FAQ
Yes. You can request daily, weekly, or monthly deposit or entry limits by contacting our support team.
An active limit cannot be loosened or removed during its minimum 90-day period. You can request a stricter limit at any time.
Yes. You can request a timeout of between 1 and 30 days.
Yes. You can request permanent self-exclusion. Once activated, permanent exclusion cannot be reversed.
No. Picks stops marketing communications during self-exclusion.
For permanent exclusion, you should withdraw your remaining available balance before requesting the exclusion.
Contact hello@getpicks.app immediately if you believe someone below the applicable minimum age is using Picks.
Want to set a limit or take a break?
Contact our team and we'll help activate the control you choose. hello@getpicks.app